Supporter Care Coordinator

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Blind Low Vision NZ - Parnell, North Island Join Blind Low Vision NZ as a Supporter Care Coordinator and help create exceptional experiences for our donors and supporters. In this vital role, you'll be the first point of contact for those who make our work possible, delivering warm, empathetic engagement across phone, email, post and digital channels. Your focus will be on building strong relationships, ensuring every interaction leaves supporters feeling valued and connected to our mission. You'll also play a key role in maintaining accurate supporter records, assisting with donation processing, and collaborating with teams across Fundraising Operations to ensure seamless communication and service. If you're highly organised, an excellent communicator, and passionate about making a difference, this is your opportunity to contribute to a cause that changes lives every day. Ko wai koe | About you We're looking for a warm, organised, and detail-oriented professional who thrives on building meaningful relationships and delivering exceptional supporter experiences. You'll be empathetic, adaptable to new technologies, and confident managing multiple priorities while collaborating across teams. A minimum of a bachelor's degree or equivalent experience, or at least 3 years of strong administration experience Minimum 3 years' experience in supporter care, fundraising operations, or customer service roles with a strong relationship management component Proven ability to communicate with empathy and professionalism across phone, written, and digital channels, with adaptability to emerging engagement technologies Experience using Salesforce or a similar CRM system to manage supporter interactions Demonstrated ability to manage competing priorities while maintaining accuracy and attention to detail Experience working collaboratively as part of a cross-functional team 5 weeks of Annual Leave Flexible working options available 1 Day of Birthday Leave and 1 Wellbeing Day Health and Wellbeing Allowance Eye Test and Prescription Lens Reimbursement Access to 70+ discounts with businesses across the country And many more! *conditions apply Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you'll help us achieve our vision of empowering New Zealanders who are blind, deafblind or have low vision, to live the life they choose. As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations. #J-18808-Ljbffr