EXPERIENCED DUTY MANAGER

The Backyard Bar and Eatery – Whatawhata, North Island As a Duty Manager, you will play a key role in the smooth and efficient day-to-day operation of our busy gastropub. This is an excellent opportunity for a hospitality professional who enjoys a mix of bar service & drink creation, floor management & customer service, team leadership & staff development, and compliance & operational responsibility. You will be expected to independently manage the bar when rostered, lead shifts with confidence, and ensure every guest has an outstanding experience. Key responsibilities Efficiently manage daily operations while on shift Lead and support front-of-house staff Coordinate with senior management and other supervisors Take bookings and confirm functions Resolve customer complaints professionally Maximise sales and upselling opportunities while maintaining excellent service standards Coach and develop team members through everyday leadership Ensure compliance with Sale and Supply of Alcohol Act 2012, Gaming Laws, and Health & Safety regulations Attend senior management meetings and contribute to operational improvements About you Valid LCQ and General Manager's Certificate Minimum 2 years' hospitality industry experience Strong experience in both bar and floor operations Ability to confidently manage the venue independently when required Excellent communication and leadership skills Good computer and administrative skills Professional personal presentation Mature, responsible, and naturally outgoing personality Passion for hospitality and delivering memorable guest experiences Availability to work days, nights, weekends, school holidays, and public holidays About us Backyard Gastropub Whatawhata is a well-established hospitality destination known for its quality food, great drinks, live entertainment, functions, and outstanding customer service. We pride ourselves on creating a welcoming atmosphere for both locals and visitors, and we're excited to continue growing with the right people on our team. Competitive remuneration Performance-based incentives Career development and advancement opportunities Ongoing training and professional development Flexible and supportive work environmentFun, energetic, and collaborative team culture #J-18808-Ljbffr