Retail Assistant Pet Store

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. This is a hands‑on retail role where great customer service comes first. You'll spend much of your time on the shop floor helping customers, learning about our products, processing sales, receiving and merchandising stock, packing online orders and helping keep the store clean, organised and welcoming. You'll be part of a small team, so being a genuine team player is really important. We need people who communicate, support each other and are prepared to pitch in when something needs doing. Each position will be approximately 16–18 hours per week and will include one day of work each weekend, alongside a days during the week. We also have a 30 hr a week role available. Key responsibilities Providing friendly, knowledgeable and helpful customer service Helping customers with product advice and purchases Actively promoting products and identifying opportunities to increase sales Operating our POS system accurately and efficiently Processing and packing online orders Receiving, unpacking, pricing and putting away stock Keeping shelves stocked, fresh and looking great Assisting with merchandising, displays, promotions and stocktakes Creating engaging graphics and promotional material using Canva or similar Helping create content for Pet.Kiwi's social media channels About you Importantly you must have experience with animals, and a love of them. This is a non‑negotiable, and MUST be shown in your CV/Cover Letter Be friendly, approachable and confident talking with customers Experience in a retail environment Be a genuine team player Be reliable, punctual and someone your teammates can count on Have a positive attitude and be willing to pitch in Be able to work independently and use your initiative Be comfortable learning about pet products and giving customers helpful advice. We are looking for someone who loves animals! Understand social media and what makes content engaging Have good written communication skills Must be eligible to work in New Zealand Need to be available during the week as well as the weekend. About us Pet.Kiwi is a locally owned, rescue‑focused pet supplies store. We believe business can be a force for good, and supporting animal rescue is at the heart of what we do. Alongside providing quality pet products, practical advice and great customer service, Pet.Kiwi is closely connected with animal rescue and works to make a meaningful difference for dogs and other animals in need. A permanent part‑time role of approximately 16–18 hours per week including during the day, so not suitable to anyone at high school. Opportunities to pick up additional hours A friendly, supportive small‑team environment Training and the opportunity to build your pet product and retail knowledge Opportunities to develop your skills and responsibilities as Pet.Kiwi grows The opportunity to use and develop your social media, content and marketing skills The chance to work for a local business where supporting animal rescue is a core part of what we do #J-18808-Ljbffr