Digital Support Specialist

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Combine your IT expertise and customer service skills Work in a supportive and collaborative team culture Opportunities for professional development and growth Base salary + benefits + health insurance + day off on your birthday Permanent, full time role based in Richmond, Tasman About the role: In this role you will get to work in all area of the organisation, so a friendly and positive attitude to help build and maintain great working relationships is a must, prior customer service experience is essential. Some key tasks: To provide a high level of customer engagement and support for system, service and technology changes within the organisation To undertake ITIL incident and problem management response and resolution Ensure technology services operate effectively and staff are supported Deputise for the Team Lead - Service Delivery role when required About you: You will have an ITIL certification, a Level 4 or above qualification in an IT based subject and at least 2 years' experience within an IT service delivery team. You will have a passion for IT and customer service with excellent written and verbal communication skills. You will also need to be well organised, have the ability to multitask as well as be able to adapt to changing work requirements. If you embrace change and get excited about technology this is the role for you. The rewards: Tasman District Council offers a welcoming, friendly and professionally rewarding environment where you can develop your career profile while working in a team who are passionate about their region and their work. At council we offer: A great team environment Flexible working arrangements Attractive benefits package Health insurance A day off on your birthday! Building great communities through employing great people. Will you be one of them? #J-18808-Ljbffr