Service Desk Analyst, Auckland (Manukau)

We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system. Are you passionate about helping others and delivering exceptional customer service? Do you thrive in a fast-paced, high-demand environment and enjoy solving problems with a fresh, innovative mindset? If this opportunity excites you, then we'd love to hear from you! Our Manukau-based team is on the lookout for an IT savvy customer service superstar to join their hard-working crew. Providing hands-on IT Service Desk assistance, you’ll work to support our internal customers across a wide range of business technologies, including; Mobile devices (Android and Apple) Remote access and Microsoft applications Application and desktop support Printing, exchange, internet support Hardware troubleshooting and user security Onsite assistance when needed We’re looking for someone who brings energy, curiosity, and a customer-first attitude. You’ll be someone who’s ready to grow their skills and contribute to a collaborative, supportive team. The starting salary is $62,681 per annum plus KiwiSaver. You’ll be bursting with energy, initiative, and a passion for delivering outstanding customer service excellence. To be successful in this role, you will bring: Outstanding interpersonal and communication skills, with the confidence to engage effectively with customers A sharp eye for detail and a strong solutions-focused mindset Solid working knowledge of Microsoft operating systems, administration tools, and MS Office applications. A genuine passion for IT, with a desire to learn, grow and develop Broad awareness of IT technologies and how they can be practically applied to support business needs This is a fantastic opportunity to be part of a team that values innovation, continuous improvement, and collaborative working. The Digital Solution Support team ensures the availability and service support of systems, infrastructure, networks and other processes to support Digital Services to meet customer and stakeholder needs. We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know. #J-18808-Ljbffr