eCommerce Performance & Planning Manager

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. eCommerce Performance & Planning Manager The Warehouse Group – Northcote, North Island This integral role drives performance visibility and optimisation for our online businesses.This is a role that will play to your analyticalexpertise, AI skills, online performance lever understanding and your overall commercial savviness! The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. Our brands mean a lot to us and our customers becausewe’realways working to deliver relevant and exciting customer experiences to New Zealanders. We are evolving our Omni team as The Warehouse Group moves into the next phase of its digital and customer experience roadmap to be an agentic first business at the forefront ofwhat'shappening in the industry. We are investing in our people andtoolsto set us apart. The Role Reporting into the Head of Digital Experience & TWL Trade, your role encompasses driving online commercial planning, forecasting, performancevisibilityand insight-led optimisation across TWG’s online businesses. On the daily you will be combiningcommercial rigour, customer and digital intelligence, predictive modelling, AI-enabledinsightsand performance analysis to support sales, profit,fulfilmentand customer outcome decisions.This will see youtranslating complex data into clear commercial insights, trade-offdecisionsand prioritised actions across key value drivers, including traffic, conversion, average order value, margin, fulfilmentcostand available-to-sell performance. The role builds andmaintainsonline budgeting, phasing,forecastingand scenario models across TWG brands, ensuring senior stakeholders have a clear view of risks, opportunities,assumptionsand performance drivers.Stakeholder management underlines the roleasyouwill be working across Finance, Merchandise, Fulfilment, Marketing, Trade, Analytics, DigitalProductandthe widerOmni Experience team,to createalignment on online performance assumptions, demand forecasts, capacity planning, commercialprioritiesand optimisation opportunities. About you 6+ years’ experience in eCommerce, finance, commercial planning, digital analytics, business intelligence, tradingperformanceor a related commercial environment. Strong commercial acumen and understanding of retail or online business performance drivers. Strong analytical and modelling capability, including advanced Excel, BI tools or equivalent Experience building forecasts, phasing models, scenario models, dashboards Ability to translate complex performance information into clear commercial implications,trade-offsand recommendations for senior stakeholders. Confident communication and influencing skills High attention to detail and strong organisationalskills Knowledge of Salesforce Commerce Cloud,and/orGA4would be a bonus Come work with us! When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include: Discounts across our brands Birthday leave and charity day off Free parking, EV chargingat our Northshore support office We value collaboration, connection & flexibility – with1 day(Friday) WFH A range of wellbeing support and development opportunities #J-18808-Ljbffr