Short Term Rental Management Assistant

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. MATTERS is seeking a Short Term Rental Management Assistant to join our dynamic team in Auckland. This is a part-time position that plays a vital role in supporting the day-to-day operations of our short-term rental management business. You will be the backbone of our portfolio Management & processes, ensuring smooth coordination between property owners, guests, and our management team. This role offers the perfect opportunity to develop your administrative skills within a growing property management company whilst maintaining flexibility with part-time hours. What you'll be doing Firstly, training on a new property management software we are taking on so PMS experience ideal / online systems & operations is a key requirement Managing guest enquiries and booking requests through various channels, providing prompt and professional responses Processing and coordinating check-ins and check-outs for multiple properties Maintaining accurate records of bookings, payments, and guest information in our management systems Supporting property owners with documentation, lease agreements, and rental information Handling administrative correspondence including emails, phone calls, and written communications Assisting with scheduling maintenance, cleaning, and property inspections Preparing reports on bookings, occupancy rates, and rental performance Supporting the coordination of property marketing materials and listing updates What we're looking for Proven experience in an administrative or office support role, preferable within property management, hospitality, or customer-facing environments Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously Strong written and verbal communication skills with a professional and friendly demeanour Proficiency in Microsoft Office applications and experience with property management software or booking systems Attention to detail and accuracy in record-keeping and data entry Problem-solving ability and a proactive approach to supporting team members and guests Flexibility and adaptability in a fast-paced environment Customer service excellence and the ability to handle guest enquiries professionally A valid driver's licence would be advantageous for property-related tasks What we offer At MATTERS we value our team members and are committed to creating a supportive work environment. We offer competitive remuneration for part-time hours, flexible scheduling arrangements that work around your lifestyle, and the opportunity to develop valuable administrative and property management skills. You will work with a collaborative team that prioritises clear communication and mutual support. We encourage professional development and provide opportunities to expand your knowledge within the property management industry. This role offers the perfect balance for those seeking part-time work with genuine career progression potential. About us MATTERS a progressive housekeeping & property management company based in Auckland that specialises in short-term rental management. We are dedicated to providing exceptional service to our property owners and ensuring outstanding guest experiences. Our mission is to simplify property management through efficient operations, transparent communication, and innovative solutions. We pride ourselves on creating a workplace where team members are valued, supported, and given the opportunity to grow. As a growing company in the dynamic short-term rental market, we are committed to maintaining high standards of professionalism and customer service. #J-18808-Ljbffr