Claims Lodgement Consultant

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Here at Aioi NZ our purpose is to "Provide peace of mind to our customers so they can focus on living life" and are looking for full time Claims team members who have a drive to deliver excellent customer service in a professional and efficient manner. We need you to support our customers at our "moment of truth" for customer experience which is at claim time. If you can provide excellent service with empathy, then we want you. Aioi Nissay Dowa Insurance Company Ltd represents multiple world renowned brands providing insurance products to customers who purchase cover through Vehicle Dealership networks across the country. We pride ourselves in delivering platinum class service to our customers matching our platinum "best in class" products in the NZ insurance marketplace. From our Board of Directors downwards we have a strong focus on our culture as well as your wellbeing and development. We are committed to providing a caring work environment with benefits and opportunities to match. About the positions and you: We are growing as an organization and need to expand our already awesome Claims team with additional team members. We are looking for Claims Lodgment Agent to join the Aioi Team. These are exciting roles for someone who is a strong communicator, has excellent time management skills and is outcome driven. There are a number of exciting advancement opportunities and career pathways available from these roles as we continue to grow. These roles are both key to the customers claim’s experience, you will ensure the process is seamless and supportive as our customers rely on your expertise to proactively progress and manage claims in accordance with best practice, ensuring they are kept informed through appropriate channels and timeframes. Claims Lodgment Agent As a part of our Lodgment team, you will be the first port of call for our customers when lodging a claim. You will; Provide excellent and empathetic customer service as the first point of contact for our customers who have had a claim. Answer and triage inbound calls and emails for the claims department. Collect information to accurately record claims Lodgment for our customers. Liaise with assessors and repair network to ensure swift allocation of new claims. Meet predefined SLAs for inbound call/email handling. Ensure accurate collection and entry of claims data and customer interactions. Desired skills and experience: Can live our values which are Excellence, Driven, Integrity and Empathy. Experience in a claims role in the insurance industry preferable. Exceptional interpersonal, written, and verbal communication skills. Customer focus and adaptability to different personality types. Sound computer skills - Windows and Office. Excellent time management skills and ability to multitask and prioritize work. Strong attention to detail. Outcome driven, withability to exceed role expectation. If you have questions or would like to have a chat about the role in confidence, call Neetika Sharma on 09 22 6114 for a confidential chat. Applicants for this position should have NZ residency or a valid NZ work permit. #J-18808-Ljbffr