Account Representative - Rotorua & BOP NZ

Join us and experience Bunnings from the other side of the counter! What's in it for you when you're part of our team Team discount at Bunnings and other Wesfarmers brands including Kmart Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build About the role Ready to take the next step in your sales career? Join our Commercial Sales team as an Account Representative in this phone-based sales role, supporting Builders, Trade and Organisations customers across New Zealand. With opportunities available in Auckland, Rotorua and Christchurch, you'll manage an established portfolio, build strong customer relationships and identify new opportunities to grow sales across your region. Working closely with our wider Commercial and Store teams, you’ll deliver outstanding service, provide practical solutions and help customers achieve their goals. This is an exciting opportunity to join a supportive and collaborative team where you'll continue to develop your sales and relationship-building skills while making a genuine impact. With pathways that are yours to build, you'll be supported to grow your career and take on new challenges within a business that values development and success. At Bunnings, we’re committed to Inspiring you to give it a red hot go, providing the support, learning opportunities and team environment you need to thrive. What's involved Build strong relationships with Builders, Trade and Organisations customers through regular phone and digital engagement Manage and grow an established portfolio while delivering an exceptional customer experience Identify opportunities to strengthen existing relationships and generate new business Understand customer needs and provide practical solutions that support their business Work closely with Store and Commercial teams to maximise opportunities and deliver positive customer outcomes Manage customer enquiries, quotations and follow-up activities in a timely and accurate manner Maintain accurate customer information and sales activity within CRM systems Provide sales updates and forecasts to support business planning and performance Contribute to sales growth while delivering against key performance measures About you You're someone who enjoys building genuine relationships and creating value for customers through great service and consistent support. You take a proactive approach, communicate confidently and enjoy working towards shared goals as part of a team. You’ll thrive in a collaborative environment where teamwork, respect and integrity are valued, and where everyone works together to achieve great outcomes for customers. You're organised, adaptable and motivated to continue growing your skills and career. What you'll need Experience in sales, account management or customer service Demonstrated ability to build and maintain strong customer relationships Strong communication and stakeholder engagement skills Experience using CRM systems and managing customer information Excellent organisational skills and attention to detail The ability to identify customer needs and provide practical solutions A proactive and results-focused approach A commitment to teamwork, integrity and delivering great customer outcomes Nau mai, haere mai - you'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on. Please note, you must be age 15 or over to apply for a role at Bunnings. We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected] . Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hir #J-18808-Ljbffr