Warehouse & Customer Experience Assistant at Bare Jewellery

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Warehouse & Customer Experience Assistant at Bare Jewellery Bare Jewellery Limited – Auckland, North Island Bare Jewellery is a fast-growing Auckland-based jewellery brand creating timeless and chic pieces for the modern wardrobe. We’re a small, hands-on team that values high standards, strong organisation and an exceptional customer experience. We’re looking for a reliable, organised and customer-focused Warehouse & Customer Experience Assistant to support our day-to-day operations. This is a varied, hands-on position covering the full journey of an order-from receiving and organising stock to engraving, packing and dispatching orders, as well as assisting customers online. What you’ll do: Pick, pack and dispatch customer, PR and gifting orders accurately and efficiently. Create shipping labels, book couriers and meet daily dispatch deadlines. Complete personalised jewellery engravings with care and accuracy. Maintain high standards across packaging, engraving and outgoing orders. Assist with higher order volumes during sales and peak periods. Inventory and warehouse operations: Receive, check and organise incoming jewellery and packaging deliveries. Manage inbound and outbound stock movements. Complete stocktakes and investigate discrepancies. Monitor stock and packaging levels and report low stock, damaged products or quality concerns. Maintain accurate inventory records across Shopify and Google Sheets. Keep the stockroom, packing stations, engraving area and office exceptionally clean and organised. Customer service and returns: Respond to online customer enquiries in a friendly, clear and professional manner. Assist with orders, shipping, products, sizing, jewellery care, returns, exchanges and refunds. Process returns accurately and inspect returned products. Recognise recurring issues and elevate important customer or product concerns. Maintain Bare Jewellery’s tone of voice across all customer interactions. Systems, SOPs and reporting: Maintain and improve customer-service, order-packing, returns, engraving and warehouse SOPs. Document processes clearly so new team members can be trained consistently. Keep Help Centre articles, FAQs, policies and customer-service templates up to date. Prepare periodic customer-service reports covering common enquiries, returns, damaged products, complaints and recurring issues. Identify patterns and recommend practical improvements. Keep tasks, records and follow-ups organised across Monday, Gorgias, Shopify, Google Sheets, Gmail, Google Calendar and Google Drive. About you: You’re reliable, punctual and highly organised. You have excellent written and verbal communication skills. You have strong attention to detail and take pride in producing accurate work. You’re comfortable balancing online customer service with practical warehouse tasks. You can work independently, manage your time and follow tasks through to completion. You’re confident learning new platforms, equipment and processes. You’re comfortable completing repetitive tasks without compromising quality. You’re physically comfortable being on your feet and moving boxes or stock when required. You’re collaborative, receptive to feedback and happy to support a small team. Previous customer service, retail, hospitality, warehouse or e-commerce experience would be helpful. Hours and location: This is an on-site, permanent part-time position based at our Auckland CBD studio, with approximately 8-12 hours available per week. Regular availability on Mondays is required. The remaining hours can be worked flexibly across Tuesday to Friday, with the schedule discussed and agreed with the successful candidate. Additional hours may occasionally be available during major sales, launches and peak trading periods. #J-18808-Ljbffr