Contact Centre Representative

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Credit Consultants - Wellington Central, North Island Are you experienced in contact centre, debt collection, credit control or customer service? We're looking for motivated people to join our friendly, close-knit team. Whether you come from a collections background or a strong customer service role, we have full-time positions available now. About the role We're based in Wellington CBD and provide credit and collections support to a range of clients. In this role, you'll be speaking with both customers and debtors on behalf of our clients. The work varies, as you'll switch between early-stage account follow-ups and debt collection, depending on what's needed. A big part of the job is having clear, respectful conversations and helping people find practical ways to manage their accounts. Key Responsibilities Making and receiving phone calls with customers and debtors Following up on accounts at different stages (early support through to debt collection) Working with people to agree on repayment options Keeping accurate notes and updating systems Supporting your team to achieve shared goals What we offer Competitive salary in a convenient, central location (close to public transport) Monday to Friday, 8:00 am - 4:30 pm - enjoy your weekends and public holidays off Friendly, supportive team environment where you're valued Ongoing training and real opportunities to grow your career A varied role with new challenges every day About You Reliable, punctual, and professional in your approach to work Confident communicator - clear, friendly, and able to build rapport easily Experience in debt collection, credit control, or customer service is a bonus Empathetic and able to handle sensitive conversations with care Comfortable using computers and learning new systems Quick thinker with good negotiation and problem-solving skills Resilient and able to stay calm under pressure Positive attitude with a strong work ethic and team mindset https://creditconsultants.co.nz/ Please note: Applicants must be residing in New Zealand and possess valid working rights to be considered for this position. #J-18808-Ljbffr