Systems Training Lead

About the Company We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation. At MAS, you'll join a team that's: Motivated to make a difference Focused on delivering high quality outcomes for our Members Guided by our values: Make a difference, In it together and Own it, do it Supportive, inclusive and committed to helping each other succeed Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver About the Role Lead the learning behind one of MAS's biggest transformation programmes. We're looking for an experienced Systems Training Lead (on a 12 month fixed term basis) to help bring that change to life by designing and delivering engaging learning experiences that build confidence, capability and adoption across the business. This is an exciting opportunity to make a real impact as part of a significant business transformation while working alongside change, delivery, technology and business teams. This role can be based in either our Auckland or Wellington Office. Responsibilities Developing and delivering a comprehensive training strategy aligned to programme milestones and business readiness needs Designing practical, role-based training for new systems and processes Creating engaging learning materials, including workshops, job aids, e-learning and quick reference guides Facilitating training sessions across the organisation, both virtually and in person Establishing and supporting a train-the-trainer and champion network Partnering with business leaders, SMEs, Change Managers and Delivery teams to support successful adoptionMonitoring training effectiveness and continuously improving learning solutions based on feedback and outcomes Qualifications Extensive experience delivering training for system implementations, transformation programmes or large-scale business change initiatives. Required Skills Strong facilitation, communication and stakeholder engagement skills Experience designing learning solutions using a variety of formats and tools A solid understanding of adult learning principles and instructional design methodologies The ability to translate complex system changes into practical, user-friendly learning experiences Preferred Skills Experience working within insurance, financial services or similar regulated environments would be highly regarded Exposure to platforms such as Duck Creek, Smart COMM, CRM or policy administration systems is an advantage #J-18808-Ljbffr