Receptionist at Holiday Park

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Lakes Edge Holiday Park – Timaru, South Island We are looking for an enthusiastic and energetic individual to work at our busy Holiday Park! We need someone who has strong work ethics, attention to detail and a can-do attitude to join our amazing team. This will be a varied role of Reception and Housekeeping, our reception team are very hands on when it comes to Housekeeping so you will need to be able to assist this department when needed. The more experience you have, the more Reception shifts you will be rostered on for. Seekom experience is highly regarded. Hourly rate is $25.00 an hour with heavily discounted accommodation if needed. Minimum 5-6 month contract and potential for a permanent position with potential to move up within our team. Responsibilities: Exceptional customer service skills to anticipate our guests' needs and deliver a memorable service experience. FRONT DESK / RECEPTION Checking guests in and out (Can be checking in over 200 guests a day during our busy Summer period) Answering the phones and emails in a timely and efficient manner Communicating with Third party booking agencies like Booking.com, Air BNB, Expedia and Hostelworld Cash Handling of sales Data Entry eg. Customer and Wholesalers details Learn, experience and deliver knowledge of Lake Tekapo and its experiences Continuing our great relationship with wholesalers and travel agents Providing a personalized service and experience for our guests to enjoy Recognizing and welcoming returned guests Addressing guest requests and handling guest complaints in a positive manner Liaise with inter departments to assist guest and advise of room moves Maximize sales opportunities by upselling to a higher room/category Helping Housekeeping in the laundry department by washing and folding linens Assisting the Housekeeping team when we have big check out days. Our Receptionists work on a 7 day roster and you will be required to work weekends and public holidays if it falls on your normal working day. Our staff usually work 5 days a week with the same 2 days off in a row, depending on the business needs. Our reception is open from 9am to 8pm from September to April so there will be later shifts required. To apply for this position you must: Have experience in the Tourism industry Previous reception experience within a hotel, hostel or holiday park - minimum 6 months Understanding of OTA'S and how they operate Familiarity with bookings systems, Seekom experience would be a HUGE advantage Attention to detail with administration duties Demonstrated experience in customer service Have a good understanding of the English language, spoken and written Able to speak multiple languages would be an advantage Adaptable to change and quick thinking during our busy times and high check in periods. Have good organization skills Be able to work under high pressure, especially during the peak seasons from September through to April. Have a current work visa or legally able to work in NZ. Be a good team player and willing to take on any challenge across all departments. Able to work in housekeeping and laundry on a daily basis when needed. We will provide: Discounted staff accommodation if needed, including free unlimited wifi and power. (accommodation is cabins with shared facilities) We also offer powered sites for anyone that has their own vehicle to sleep in. Experience in one of the busiest Holiday Parks in New Zealand A great team to work with, from all around the world! #J-18808-Ljbffr