General Manager - Commercial

Are you an experienced commercial leader who knows how togrow strong customer relationships, protect margin and turn strategy intosustainable results? Sorted Logistics is seeking a strategic General Manager –Commercial to lead our Business Development, Account Management andCustomer Experience functions. As a member of our Senior Leadership Team, youwill shape and deliver an integrated commercial strategy that strengthenscustomer partnerships, drives profitable growth and supports the long-termsuccess of our business. About the Role You will be accountable for all aspects of Sorted’scommercial strategy, including setting clear direction for the Commercial team,deepening relationships with existing customers, growing and retaining keyaccounts, and securing strategically aligned new business. You will work closely with Directors, the Senior LeadershipTeam, Finance and Operations to ensure opportunities are profitable,operationally deliverable and aligned with Sorted’s values and riskexpectations. Key Responsibilities Develop and execute an enterprise-levelcommercial strategy that drives sustainable revenue growth, margin improvement,customer retention and market expansion Act as a visible executive representative of Sorted's commercialstrategy, building and strengthening relationships with customers, industrypartners and prospective clients while promoting the company's valueproposition and growth objectives. Lead and integrate all aspects of Sorted’scommercial strategy, setting clear targets and budgets, leadership cadence andaccountability. Oversee account management plans, customerhealth, retention risks, profitability and growth opportunities. Lead pricing strategy, annual budgets and uprates,tenders and major bids, contract negotiation, commercial governance and SLAoversight. Maintain strategic oversight of the commercialpipeline, forecasts, portfolio performance, risks and opportunities. Ensure customer solutions are commerciallysound, operationally deliverable and appropriately governed. Provide clear reporting and strategicrecommendations to Directors, the Senior Leadership Team and Board on progressto target. Lead, coach and develop the Commercial teamwhile championing Sorted’s culture, values, safety, compliance and wellbeingexpectations. What You’ll Bring We’re looking for a credible senior commercial leader withthe strategic judgement, customer focus and executive presence to influence atevery level of the business with the following: 10+ years’ progressive senior commercialleadership experience, including substantial experience at General Manager,executive or equivalent level. Demonstrated success leading integratedcommercial functions such as Business Development, Sales, Account Managementand Customer Experience. A proven record of delivering measurable revenuegrowth, margin improvement, customer retention and sustainable marketexpansion. Extensive experience with pricing, tenders andmajor bids, contracts, forecasting, margin management and commercial risk. Strong financial and analytical capability, withconfidence translating commercial data and market insight into clear strategicdecisions. Credibility providing sound advice to Directors,Boards and senior leadership teams and representing the business with majorcustomers and strategic partners. Strong people leadership, coaching andcapability-building skills. Experience using CRM, pipeline and commercialreporting systems to drive performance and accountability. A tertiary qualification in Business, Commerce,Sales, Marketing, Supply Chain, or equivalent senior commercial leadershipexperience. Experience in logistics, transport, 3PL, supply chain oranother complex operational environment would be highly valued. About You You are a forward-thinking, commercially sharp andpeople-focused leader who can balance growth ambition with disciplinedgovernance. You build trust quickly, ask the right questions and bring clarityto complex decisions. Comfortable moving between Board-level strategy andpractical execution, you take ownership, hold people accountable and create anenvironment where teams can perform at their best. Why Join Sorted? At Sorted, our vision is to deliver innovative supply chainsolutions, and our purpose is to help our customers succeed. Our culture is builton honesty, respect, teamwork, taking pride and sharing passion. This is anopportunity to join our Senior Leadership Team, shape the commercial future ofa growing New Zealand business and make a meaningful impact for our people and customers. Please Note All applicants must pass a pre-employmentdrug and alcohol test and Ministry of Justice check. This role may be based in either Auckland or Christchurch, depending on the successful candidate.Regulartravel will be required, and applicants must have the ability to travel betweenlocations as needed. Applicants must have New Zealand residency, citizenship, ora valid New Zealand work visa. Ready to lead Sorted’s commercial strategy and help shapeour next phase of growth? We’d love to hear from you. #J-18808-Ljbffr