Operations & Scheduling Coordinator

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. The Opportunity Search Recruitment is partnering with Nelson Alarms, a long-established and highly respected local security services provider, to recruit an Operations & Scheduling Coordinator to join their busy Tāhunanui-based team. This role is a true mix of scheduling and operational support. Scheduling remains core, but you’ll also provide hands‑on admin, workflow support, and assist with operational and improvement projects. You’ll work closely with the existing Scheduler and Operations leadership as the central coordination point keeping technicians, customers, and systems aligned. The Company Nelson Alarms is a locally owned and operated market leader in security installation and servicing across the Top of the South. Their customers span residential homeowners, commercial organisations, construction companies, schools, and public sector clients. Known for exceptional customer service and practical problem‑solving, Nelson Alarms offers a supportive, values‑driven team environment focused on quality, reliability, and total customer satisfaction. The Role This is a full‑time role, working Monday–Friday, 7:45am–5:00pm. You’ll manage daily and forward scheduling for technicians while also supporting broader operational administration, systems, and improvement work. It’s a busy, varied role where priorities change and your ability to stay organised and calm really matters. Key responsibilities include: Building, prioritising, and maintaining technician schedules (service, install, faults, urgent jobs, BWOFs) Acting as the central communication hub between technicians, customers, and internal teams Maintaining accurate job control and records using SimPRO and related systems Monitoring job progress, following up outstanding work, and ensuring data is current for invoicing Supporting operational workflow improvements, reporting, and project work Managing customer phone and email enquiries and directing them appropriately Assisting with health & safety administration, site inductions, and incident reporting Providing leave cover for the Scheduler and general office support as required This role suits someone who enjoys both the puzzle of scheduling and the satisfaction of keeping operations running smoothly behind the scenes. Your Profile You’ll thrive in this role if you bring: Excellent verbal and written communication skills with a strong customer focus Outstanding planning, organisation, and multi-tasking capability A calm, solutions-focused approach under pressure Strong attention to detail and commitment to accurate data and documentation Confidence using job management systems and advanced Microsoft Office The ability to prioritise confidently and meet daily deadlines Reliability, sound judgement, and high standards of confidentiality Good knowledge of the Nelson/Tasman region (highly advantageous) A collaborative mindset, self-awareness, and sense of humour Full eligibility to work in NZ Additional information Work alongside an experienced Scheduler in a supportive, fast-paced team Coordinate hundreds of jobs each month with confidence and calm Join a trusted local business with long-term stability and a great team culture #J-18808-Ljbffr