Guarantee Officer

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Starting your career and want a role where you’ll learn, grow, and actually make an impact? This could be a great first step. We’re looking for a detail-focused and people-friendly graduate to join a close-knit team managing a well-established guarantee scheme that supports builders and homeowners across New Zealand. You don’t need years of experience - if you’re organised, keen to learn, and enjoy helping people, we want to hear from you. About the role You’ll be part of the team responsible for processing guarantee applications and supporting customers through the process. It’s a mix of admin, customer contact, and working with systems - perfect for someone who likes structure, variety, and building solid foundations in their career. You’ll learn how to: Process and assess applications accurately Enter and manage data in line with clear rules and guidelines Provide first-line support to customers by phone and email Work closely with internal teams to keep things running smoothly Support general office and admin tasks as needed Starting your career and want a role where you’ll learn, grow, and actually make an impact? This could be a great first step. We’re looking for a detail-focused and people-friendly graduate to join a close-knit team managing a well-established guarantee scheme that supports builders and homeowners across New Zealand. You don’t need years of experience - if you’re organised, keen to learn, and enjoy helping people, we want to hear from you. About the role You’ll be part of the team responsible for processing guarantee applications and supporting customers through the process. It’s a mix of admin, customer contact, and working with systems - perfect for someone who likes structure, variety, and building solid foundations in their career. You’ll learn how to: Process and assess applications accurately Enter and manage data in line with clear rules and guidelines Provide first-line support to customers by phone and email Work closely with internal teams to keep things running smoothly Support general office and admin tasks as needed About you This role is ideal for a graduate or early-career professional who’s ready to roll up their sleeves and learn. You might be: A recent graduate (any discipline welcome) Someone with strong attention to detail and good written skills Friendly, professional, and comfortable talking to people Organised, reliable, and happy following structured processes Confident using computers and learning new systems Administration or customer service experience is a bonus, but not essential - what matters most is your attitude and willingness to learn. Why join Great entry point into a professional organisation Supportive team environment with plenty of learning on the job Clear processes and training to help you succeed Work that supports both industry professionals and homeowners #J-18808-Ljbffr