Sales Assistant Part Time Invercargill

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Mainland Toys Limited – Invercargill, South Island This role is based at the Toyworld Invercargill store Company mission statement Mainland Toys Ltd owns operates multiple Toyworld retails stores in the South Island (3 in Christchurch, Nelson, Dunedin & Invercargill) that are committed to bringing families together, by providing the best range of competitively priced, fun, educational toys, games and gift solutions available. We offer a unique destination shopping experience for adults and children through up-to-date product knowledge along with the highest standard of customer service. Operating environment Toyworld is a co-operative with 32 stores in New Zealand and is part of ARLNZ. Each store is independently owned but follows the national marketing programme that is supplemented by further local marketing activities. Mainland Toys Ltd owns and operates multiple Toyworld retail stores in the South Island (3 in Christchurch, Nelson, Dunedin & Invercargill). Mainland Toys aims to standardise all operating procedures, marketing and processes across it stores whilst building one-to-one relationships with local customers. The Mainland Toys head office is located in Christchurch and centralises all pricing, most purchasing and printing of tickets. Support is provided from the head office and the other Toyworld stores as well as access to fully documented processes and procedures. Toyworld operates in a fast-paced environment and business that changes significantly within a week and is seasonal. Sales assistants roles need to be able to multi-task and operate in a dynamic manner whist having fun. Purpose of position Serving customers and dealing with non-standard customer issues On-line orders and click/collect orders are processed within target timelines Merchandising and ticketing of product Growing the Toyworld customer database Providing feedback to Toyworld management of opportunities and/or issues Accountabilities Serving customers and dealing with non-standard issues. Providing a gift wrap service. Customer pre-orders are managed Customers have an excellent experience. Issues are dealt with professionally following agreed processes but using management discretion where appropriate Customer pre-orders are managed and followed up with a text/email/phone as appropriate On-line order and click/collect orders are processed within target timelines On-line orders are processed within 30 minutes of an order of order receipt. On-line fulfilment orders are packed and shipped same working day for orders before 3pm Merchandising and ticketing of product Product placement is maximised in the store. Stock is kept tidy on shelves and optimised for sales/clearance product and high moving items. Ticketing of product and ensuring tickets remain in good order Actively supporting the monthly draw to get customers to sign up to the Toyworld club Excellent communication to Toyworld management of opportunities and/or issues Actively identifying issues/opportunities to improve. Promptly escalating data issues Qualifications and Experience At least 1-2 years work as a sales assistant in an equivalent retail environment Basic Excel spreadsheet skills are essential Experience with the Infinity operating system is desirable but not essential Key Competencies and Attributes Excellent customer and team relationships Good written and verbal communication skills Reliable and has initiative High levels of attention to detail Fast learner Work pattern We seeking a part-time role working Sunday and Mondays with a minimum of 11 hours in a normal week plus the expectation of additional hours available to cover annual/sick leave and in the weeks leading up to Christmas. The role is waged and is expected to work on public holidays other than when the store is closed (i.e. Christmas Day, New Years Day, Good Friday, Easter Sunday, Anzac Day am). Due to the seasonal nature of toys, annual leave is not permitted from mid-November to after Boxing Day specials unless by exception with the owner’s approval. We are particularly interested in candidates who are flexible for more hours. #J-18808-Ljbffr