Dispatch - Customer Focused

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. The Industry Relationship Lead is the primary point of contact for customers within their assigned industry sector. The role is responsible for developing and maintaining strong customer relationships, identifying opportunities, building and scoping jobs, providing estimates, and ensuring a seamless customer experience from initial enquiry through to job completion. The Industry Relationship Lead owns the customer relationship and the job throughout its lifecycle, working closely with Operations and the Complex Job Specialist to ensure successful delivery while maintaining exceptional customer service standards. Key responsibilities Act as the single point of contact for assigned customers Build and maintain strong, long-term customer relationships Understand customer businesses, projects, and future opportunities Proactively identify opportunities to support customer requirements Manage customer communications via phone, email, SMS, and approved communication platforms Receive and assess customer enquiries Build accurate job scopes and requirements Provide timely and accurate estimates Own customer jobs from enquiry through to completion Monitor progress and maintain communication with customers throughout delivery About you Effective communicator, both written and verbal Strong relationship building skills High level of attention to detail and accuracy of data and information Strong problem solving ability Ability to prioritise and be organised and diligent Self-motivated with the ability to work independently Takes ownership and follows through Displays a sound level of computer literacy, especially Word, Excel, and Email #J-18808-Ljbffr