Job Description
NTT DATA is seeking a seasoned Managed Services (UC/CX) Engineer L3 in Wellington, NZ. The role delivers proactive incident resolution, complex problem management, and field engineering to clients, ensuring SLA adherence. You will mentor junior members across functions and drive service improvements. Requirements include 7+ years in enterprise Collaboration and Contact Centre environments, ITIL knowledge, and certifications in Genesys Cloud and NICE CXone, with Cisco and Microsoft Teams voice #J-18808-Ljbffr
