Customer Service Superstar

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. At Vetpost, we help pet owners across New Zealand access affordable veterinary medications and pet care. Our customer support team is the heart of the business, helping worried pet owners, solving problems and making sure people feel genuinely supported when their pets need help. We’re looking for someone who loves customer service, loves animals, and enjoys being part of a great team. This role could be a great fit for a veterinary nurse wanting a change from clinic life, or anyone with a strong animal background. About the role Vetpost is an online pet health service, helping pet owners across New Zealand access veterinary medications and trusted pet care products through our website. As part of our Customer Support team, you’ll help customers with orders they’ve placed, products they’re looking to purchase, prescriptions in their online account and any questions or problems that come up along the way. Some customers may be feeling stressed or worried about their pets, so warmth, patience and empathy are an important part of the role. You’ll listen carefully, find practical solutions and make sure each customer feels supported through to the right outcome. You’ll work closely with our veterinary and warehouse teams to find answers, solve problems and create the warm, helpful customer experience Vetpost is known for. Key responsibilities Answering customer enquiries by phone and email, including help with orders, prescriptions, deliveries, returns and product questions Supporting pet owners who may be stressed or worried about their pets Solving problems and resolving issues quickly, calmly and kindly Making sure customers feel supported from their first question through to the right solution Working closely with our warehouse and veterinary teams Helping create the warm, helpful customer experience Vetpost is known for About you Genuinely love helping customers Are warm, empathetic and resilient, as pet problems can be emotional Communicate clearly and confidently Enjoy working as part of a friendly, supportive team Enjoy a busy, varied workday and stay calm and helpful when things get busy Are curious, willing to learn and determined to find the right answer Veterinary nursing or animal industry experience would be helpful, but what matters most is a genuine love of animals and helping people. What you’ll love about working here Monday to Friday role (no weekends) Being part of a close, supportive team that works hard and has plenty of fun along the way A role where great customer service genuinely makes a difference The chance to help pets and their owners every day About Vetpost Vetpost is a New Zealand-owned, veterinary-led online pet health business that has been helping Kiwi pet owners since 2014. Vetpost was founded by veterinarian Dr Becs after she saw first-hand how difficult it could be for pet owners to access the medications, trusted products and support their pets needed. Today, we’re a team of veterinary professionals, animal-care specialists and passionate pet people working together to help New Zealanders care for their animals with confidence. We combine veterinary expertise with convenient online access to trusted medications, pet care products and friendly, practical support. Everything we do is driven by a shared passion for helping pets live happier, healthier lives and making pet care easier for the people who love them. #J-18808-Ljbffr