Guest Services & Human Resources Assistant

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Guest Services & Human Resources Assistant The Whakapapa whānau are a small but ambitious team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding region, some even third or fourth generation. Mō te tūnga | About the role We’re looking for a Guest Services & Human Resources Assistant to join the Whakapapa Whānau. This is a unique opportunity to work across two key areas of the business, supporting both our guests and our people. This varied role combines front-line guest service with HR administration and staff engagement, making it ideal for someone who enjoys working with people, is highly organised, and thrives in a fast-paced environment where no two days are the same. Key Tasks: Guest Services Provide efficient, friendly and professional service to all guests. Sell, process and refund products using sales systems. Assist guests with online purchases and Click & Collect redemption. Provide information and support to guests throughout their visit. Assist with missing persons, lost property and ski area incident procedures. Respond to guest complaints, compliments and suggestions in a helpful and empathetic manner. Support general administration and operational tasks. The Whakapapa whānau are a small but ambitious team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding region, some even third or fourth generation. Mō te tūnga | About the role We’re looking for a Guest Services & Human Resources Assistant to join the Whakapapa Whānau. This is a unique opportunity to work across two key areas of the business, supporting both our guests and our people. This varied role combines front-line guest service with HR administration and staff engagement, making it ideal for someone who enjoys working with people, is highly organised, and thrives in a fast-paced environment where no two days are the same. Key Tasks: Guest Services Provide efficient, friendly and professional service to all guests. Sell, process and refund products using sales systems. Assist guests with online purchases and Click & Collect redemption. Provide information and support to guests throughout their visit. Assist with missing persons, lost property and ski area incident procedures. Respond to guest complaints, compliments and suggestions in a helpful and empathetic manner. Support general administration and operational tasks. Human Resources Support the HR team with administration, document management and maintaining employee records. Assist with onboarding and helping create a positive experience for new team members. Support staff engagement, recognition and wellbeing initiatives. Assist with staff events and internal communications. Coordinate staff shout-outs, newsletters and updates. Monitor and respond to HR enquiries where appropriate, escalating as required. Assist with HR projects and process improvements. Maintain confidentiality when handling employee information. Ngā pūkenga me ngā wheako ōu | Your skills and experience You’ll ideally have: Previous customer service or guest-facing experience. Office administration experience. HR administration experience would be an advantage but is not essential. Strong computer skills and confidence learning new systems. Excellent verbal and written communication skills. Strong attention to detail and organisational skills. The ability to manage competing priorities in a fast-paced environment. A friendly, approachable and professional manner. A genuine passion for helping people. A positive attitude and willingness to support the wider team. A commitment to health and safety. Role Flexibility Due to the seasonal nature of Whakapapa's operations, this position works across both the Guest Services and Human Resources teams. The balance of duties may vary throughout the season based on operational requirements. During peak guest periods, greater emphasis may be placed on Guest Services, while quieter operational periods may see increased support provided to Human Resources activities. Ngā āhuatanga kei a mātou | What we offer Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks: A complimentary season pass for skiing and / or snowboarding, and access to day pass discounts for friends and family Free beginner and intermediate group lessons. Don't have equipment? You'll receive discounts on that too Exclusive food and beverage, and retail discounts, for use in Whakapapa's cafes and store Guaranteed base hours for all full-time and part-time staff Priority access and discounts to our on-mountain medical centre services Your Whakapapa whānau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth! Remuneration range - depending on experience #J-18808-Ljbffr