Complaints Assessment Committee and Competence Authority Advisor

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Complaints Assessment Committee and Competence Authority Advisor Teaching Council of Aotearoa New Zealand – Wellington Central, North Island MatatūAotearoa | Teaching Council of Aotearoa New Zealandis the professional body forkaiako| teachersacross the motu, supporting the profession from early childhood through to secondary education in both English and Māori medium settings. We work with and for around150,000 registered and certificated teachersin Aotearoa. We are deeply committed tohonouring Te Tiriti o Waitangianduplifting the status and mana of the teaching profession. Our Wellington CBD office offers stunning views ofTe Whanganui-a-Tara, just steps from the Railway Station. We foster a collaborative and supportive culture, with opportunities for professional development and career growth. Mōtetūranga| About the role We areseekinga motivated and highly organised Complaints Assessment Committee and Competence Authority (CACC) Advisor to join our TeOhuHaepapaNgaio|Professional Responsibility team.The reason for this fixed term position is to cover the duties of an internal employee who is undertaking a secondment. You will play a key role in supporting teachers,kaiakoand stakeholders through both the conduct and competence processes. This includes providing advice and guidance from the point a matter is referred to the Complaints Assessment Committee or Competence Authority through to thefinal outcome. This role requires strong judgement, professionalism, and the ability to work with complex and sensitive information while preserving the mana of everyone involved.Please note, this role requires domestic travel to hearings across Aotearoa New Zealand. Key responsibilities include: Advising and supportingkaiako, teachers and stakeholders through conduct and competence processes. Supporting Complaints Assessment Committee, Competence Authorityand Minor Convictions Panel members to understand and apply conditions consistently. Monitoring progress against imposed conditions and making recommendations. Preparing reports for internal stakeholders and the Governing Council. Analysing data toidentifyrisks, trends, and opportunities for improvement. Maintainingaccuraterecords and supporting the smooth running of panel processes. Managing confidential and sensitive information appropriately. Assisting the Operations Lead and wider Professional Responsibility Operations Team where needed. You are confident engaging with people from diverse backgrounds and skilled at building trust and positive relationships. You bring strong analytical thinking, sound judgement, and the ability to manage complex information with discretion. You are empathetic, highly organised, and committed to working in a way that reflects tikanga, values, and fairness. To be successful, you will bring: A relevant tertiary qualification. Strong competency in Tikanga, Te Ao Māori, Te Tiriti o Waitangi principles, Te Reo Māori, and knowledge of Pasifika cultures would be an advantage. Experience in regulatory/compliance environments or professional regulation. At least 2 years' experience working with diverse stakeholders. At least 3 years' administration, advisory, or coordination experience. Excellent written and verbal communication skills. Strong organisational, analytical and time management. Experience working with confidential or sensitive information. Experience in regulatory/compliance environments or professional regulation. Please note:This role is being advertised both internally and externally.We are committed to a fair and transparent recruitment process and encourage applications from all suitably qualified individuals.Shortlisting and interviews may take place before the advertised closing date. You must be legally entitled to work in Aotearoa New Zealand.We can only consider applications from candidates who hold NZ Permanent Residency or Citizenship.Appointment is subject to criminal record checks, reference and background checks, and psychometric testing. #J-18808-Ljbffr