Regulatory Support Officer BC

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Auckland Council's Building Consent team is seeking a full-time Regulatory Support Officer for a 9-month fixed-term position to join our Central Auckland Team. You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customerfocused role that will allow you to be part of our hardworking and supportive team environment. Our team strives to provide the best quality service possible to our customers. With a "can do" attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes. Day-to-day you could expect to work on: To provide end-to-end support for all consenting applications under the Building Consent umbrella. Deliver high quality customer excellence to internal and external customers. Ensure the accuracy and consistency of regulatory consent data. Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes. What we will be looking for: Excellent written and oral communication. Minimum 4 years of previous experience in a business administration and Customer Service role. Confidence around working with complex databases and information. Experience managing financial account reconciliations & Customer disputes. At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. The remuneration for this role is $57,928 - $68,150 per annum (based on skills & experience) Our employer Kiwisaver contribution is additional to base salary offered. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. #J-18808-Ljbffr