Claims Consultant / Specialist

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. We’re looking for an exceptional individual to join the Gallagher team as a Claims Consultant /Specialist , based at either our Beaumont Street office or in Palmerston North. As we continue to elevate our Gallagher Concierge service for high-net-worth personal lines clients, the Claims Consultant/Specialist will play a key role in demonstrating our unique value proposition. Delivering a seamless, high-touch service is critical to exceeding client expectations and distinguishing our offering in this specialised market. This role focuses on providing outstanding customer service by managing claims promptly, accurately, and efficiently, in line with company policies and contractual commitments. Your interactions with clients will primarily be over the phone and via written communication, including email. About the role: We’re looking for an exceptional individual to join the Gallagher team as a Claims Consultant /Specialist , based at either our Beaumont Street office or in Palmerston North. As we continue to elevate our Gallagher Concierge service for high-net-worth personal lines clients, the Claims Consultant/Specialist will play a key role in demonstrating our unique value proposition. Delivering a seamless, high-touch service is critical to exceeding client expectations and distinguishing our offering in this specialised market. This role focuses on providing outstanding customer service by managing claims promptly, accurately, and efficiently, in line with company policies and contractual commitments. Your interactions with clients will primarily be over the phone and via written communication, including email. Key Accountabilities: Proactively contact customers to gain full information to understand the implications and inform decision making for the best course of action for them. Utilise a case management approach to manage claims to support timely resolution for the customer. Efficiently manage casework, action all calls and process correspondence from multiple stakeholders in relation to more technically complex insurance claims, taking a proactive approach to ensure service standards are met. Develop key relationships and build trust with internal and external stakeholders, influencing them to make the right decisions to ensure a positive outcome on behalf of the customer. Provide a positive customer experience, ensuring they know what to expect, feel prepared and supported throughout the process, effectively managing their expectations and managing risk in relation to advice provided. Work together during peak periods if required, to maintain agreed service standards. Ensure agreed service, compliance standards and processes are met, within a more technically complex environment. Skills and Experience: Competent user of office software applications such as Microsoft Office. Previous experience managing high net worth personal lines claims (i.e. high-value assets and/or large commercial claims) Ability to make sense of complex/technical information to inform decision making. Ability to build relationships and influence others. Ability to/experience of managing customer expectations. Experience in negotiating on behalf of others. Ability to/experience of managing high caseload, prioritising and multi-tasking as required. Entrepreneurial high performers who thrive in a results-driven, growth-oriented environment. Empathetic, ethical relationship builders with the ability to understand client needs. Strategic, organised and self-disciplined individuals who can anticipate what’s next. Collaborate, selfless team players. About us: At Gallagher, we’ve been helping to protect what’s important to people and businesses for more than 95 years. Gallagher is the world’s third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries. We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Please note only candidates who have the right to work in New Zealand will be considered. This application gathers, stores and processes data related to your candidacy for employment at Gallagher. This application is monitored and maintained by the Gallagher Corporate Human Resources Department in accordance with the guidelines set forth in the Company's Applicant Privacy Statement. #J-18808-Ljbffr