Assistant restaurant manager

the goldfinch nz limited – Christchurch, South Island The Goldfinch NZ Limited is seeking an Assistant Restaurant Manager to join our team in Christchurch, based in the Central Canterbury area. This is a full-time position that offers an exciting opportunity to develop your hospitality management career in a dynamic restaurant environment. As Assistant Restaurant Manager, you will play a key role in supporting the day-to-day operations of our restaurant, ensuring exceptional service standards and a memorable dining experience for all our guests. You will work closely with the Restaurant Manager to oversee staff, manage customer satisfaction, and contribute to the overall success of the establishment. Key responsibilities Supervise and support the front-of-house and back-of-house teams to ensure smooth daily operations and adherence to service standards. Train, coach and develop restaurant staff, including servers, hosts and kitchen support personnel. Manage customer service enquiries and resolve complaints professionally and promptly to maintain guest satisfaction. Oversee table management, reservations and seating arrangements to optimise guest experience. Support the Restaurant Manager with scheduling and staff rostering. Maintain cleanliness and presentation standards throughout the dining areas and back-of-house facilities. Contribute to Bar menu and upselling initiatives to enhance revenue. Liaise with kitchen staff to ensure timely and accurate food preparation and presentation. What we're looking for Minimum 2-3 years of experience in a restaurant or hospitality management role, or equivalent supervisory experience in a customer-facing environment. Strong knowledge of restaurant operations, food safety standards and hospitality best practices. Excellent leadership and team management skills with the ability to motivate and develop staff. Outstanding customer service skills and a genuine passion for creating exceptional dining experiences. Proven ability to work effectively under pressure whilst maintaining high standards. Strong communication and interpersonal skills with the ability to work collaboratively across all levels. Proficiency in restaurant management systems and point-of-sale (POS) software. Sound knowledge of food and beverage costs, stock management and basic financial reporting. Flexibility to work evening and weekend shifts as required in a restaurant environment. Relevant hospitality qualifications or certifications (LCQ) are desirable. What we offer At The Goldfinch NZ Limited, we are committed to creating a welcoming and supportive workplace where our team members can thrive. We offer competitive remuneration and a positive working environment where your contributions are valued. We provide opportunities for professional development and career progression within the hospitality industry. We encourage a culture of teamwork, respect and mutual support, where every team member plays an important role in our success. We also offer flexibility where possible to support work-life balance. About us The Goldfinch NZ Limited operates a well-established restaurant in Christchurch, dedicated to providing outstanding food and service to our guests. We pride ourselves on creating memorable dining experiences through quality cuisine, warm hospitality and attention to detail. Our team is passionate about the hospitality industry and committed to delivering excellence in everything we do. We value integrity, creativity and a genuine commitment to customer satisfaction, and we foster an inclusive workplace where our team members can develop their careers and contribute to our ongoing success. #J-18808-Ljbffr