Customer Account Manager | Northland

NEXON HOLDINGS LIMITED is seeking experienced and dependable Retail Supervisor to join our team at Ngunguru Foodmart, Whangarei. This is a full-time, permanent role with 30 to 42 hours per week and pay ranging from $28 to $35 per hour, depending on experience. The successful candidate will assist with daily store operations, supervise staff, maintain high customer service standards, and support the Store Manager to ensure the smooth and efficient running of the store. Key Responsibilities Operations & Leadership: Supervise daily retail sales activities, open and close the store as needed, and manage smooth store operations in the Manager's absence. Stock & Pricing Management: Determine product needs, ensure optimum stock levels, enter pricing/inventory into the POS system, and oversee the timely stocking of new inventory. Financial & Administrative: Perform daily till cashing/reconciliation, assist with sales forecasting, expense reviewing, budgeting, and maintaining weekly specials. Team Guidance & Training: Motivate store staff, cultivate a positive work environment, and deliver effective training programs for junior team members. Customer Service & Compliance: Ensure excellent customer service, handle customer inquiries/complaints, maintain positive customer relations, and ensure adherence to local council and government regulations. Business Insights & Marketing: Assist with local marketing, in-store promotions, and provide feedback on sales trends and local competitor activity. Requirements & Qualifications Experience: 1–2 years of relevant retail experience OR Qualifications: Diploma or degree in Business/Management/relevant/other Certifications & Licenses: Not essential but could be an advantage if hold a current Liquor Licensing Controller Qualification (LCQ). Availability: Flexible to work various shifts, including evenings and weekends. Physical Fitness: Physically fit and comfortable with routine lifting and manual handling. #J-18808-Ljbffr