Automotive Service Advisor - Lower Hutt

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Armstrong's is looking for a Service Advisor to join our Nissan & Dongfeng Lower Hutt team. You'll be the key point of contact between our customers and workshop - managing bookings, communicating clearly on progress and costs, and making sure every customer leaves with confidence in the work done. What's on offer Base salary $65K–$75K + commission, reflective of experience Supportive team and hands-on manager Ongoing training and development Career progression across a 21-dealership NZ-owned group Armstrong's is looking for a Service Advisor to join our Nissan & Dongfeng Lower Hutt team. You'll be the key point of contact between our customers and workshop - managing bookings, communicating clearly on progress and costs, and making sure every customer leaves with confidence in the work done. What's on offer Base salary $65K–$75K + commission, reflective of experience Full-time, permanent position Supportive team and hands-on manager Modern, well-equipped dealership facilities Ongoing training and development Career progression across a 21-dealership NZ-owned group Key responsibilities Greet customers and manage service bookings, optimising workshop scheduling Listen to customer concerns and translate them into clear, accurate job cards for technicians Provide transparent cost estimates and get approval before work proceeds Keep customers updated throughout the service process Coordinate loan and courtesy vehicles Process invoicing and service documentation Skills & experience Must-have: Strong communication skills and a customer-first approach Excellent organisation and time management Full, clean driver's licence Eligibility to work in New Zealand Nice-to-have: Previous experience as a Service Advisor, or in a customer-facing automotive role About Armstrong's Armstrong's is a 100% New Zealand-owned automotive group, representing 21 brands across 21 dealerships nationwide. #J-18808-Ljbffr