Duty Manager for Luxury Guests

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Southpark Corporation – Rotorua, North Island Do you genuinely love people? Are you the kind of person who remembers guests' names, anticipates their needs before they ask, and takes pride in creating memorable experiences that exceed expectations? We are seeking a passionate, people-focused Duty Manager to join the team across two of New Zealand's most iconic luxury lodge destinations. This is an opportunity to become part of the guest journey, creating meaningful connections and delivering the warm, personalised service that luxury travellers remember long after they return home. Above all else, we are looking for someone with a genuine passion for hospitality and making people feel welcome. About the Role As Duty Manager, you will be one of the faces of our lodges and play a key role in ensuring every guest receives an exceptional experience from arrival to departure. You will lead by example, supporting daily lodge operations while creating a warm, engaging and highly personalised atmosphere for guests. Your responsibilities will include: Delivering a genuine six-star experience Building relationships with guests and ensuring their stay exceeds expectations Anticipating guest needs and resolving requests with professionalism, warmth and efficiency Coordinating guest activities, dining experiences and special occasions Supporting front office operations, reservations and guest communications Assisting with daily lodge operations and service delivery across departments Leading and motivating team members to consistently deliver exceptional hospitality Managing guest feedback and ensuring any concerns are handled with care and urgency Maintaining the highest standards expected of world-class luxury lodges No two days are the same, and the ability to engage confidently with guests from around the world is essential. Who We're Looking For While hospitality experience is valuable, personality is everything. We're looking for someone who naturally enjoys connecting with people and thrives on creating memorable experiences. You will ideally have: A genuine passion for people and outstanding customer service A warm, engaging and confident personality with exceptional communication and relationship-building skills Whether you've worked in hotels, lodges, tourism, retail, aviation, restaurants, or another customer-focused industry, if you have a genuine passion for service excellence and attention to detail, we would love to hear from you. The ability to remain calm, professional and solutions-focused under pressure Leadership skills and the confidence to make decisions The ability to anticipate guest expectations and deliver thoughtful, personalised service High attention to detail and pride in presentation A positive attitude and willingness to support all areas of lodge operations Most importantly, you will be someone who enjoys making others feel special. Why Join Us? This is a rare opportunity to work within two of New Zealand's most prestigious luxury hospitality properties and become part of a team dedicated to delivering truly memorable guest experiences. We offer: The opportunity to work in two of New Zealand's leading luxury lodges A supportive and professional team environment Exposure to international luxury travellers and world-class hospitality standards A varied and rewarding role where no two days are the same Career growth and development opportunities within a respected New Zealand hospitality group The chance to create unforgettable experiences in some of New Zealand's most spectacular locations If you are passionate about people, love delivering exceptional service, and want to be part of a team that genuinely cares about creating memorable guest experiences, we'd love to hear from you. Applicants must be legally entitled to work in New Zealand. #J-18808-Ljbffr