Job Description
EROAD in Auckland, NZ, is seeking a Technical Support Agent - Tier 2 to join our fast-growing team. You will manage escalated customer issues, perform root cause analysis, and provide expert-level technical support across EROAD's products and services. You will work with Product, Development, Engineering, and Operations to deliver timely resolutions, maintain SLAs, and enhance the customer experience. Strong troubleshooting, communication, and cross-functional collaboration are essential. #J-18808-Ljbffr
