Scientific Customer Service & Internal Sales

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Scientific Customer Service & Internal Sales Representative East Tamaki, Auckland, NZ Company Overview Total Lab Systems is a leading ANZ distributor of advanced scientific and biotechnology solutions. We supply high-quality equipment and services to research laboratories, universities, industrial customers, and clinical facilities. By partnering with globally recognized manufacturers, we empower scientific discovery, innovation, and operational excellence. Due to continued growth, we are seeking a motivated professional to join our expanding team. Role Summary We are seeking a proactive Scientific Customer Service & Internal Sales Representative to join our team in a flexible, hybrid capacity. This dynamic role perfectly blends technical customer support with strategic sales initiatives to drive revenue and ensure exceptional customer satisfaction. You must have a great team culture, be honest, and enjoy working with customers and the people areound you. Key Responsibilities Customer Support: Serve as the primary point of contact for inquiries, resolving concerns via phone, email, and live chat while maintaining detailed records in the CRM. Order Management: Process customer orders efficiently and provide accurate lead times and stock availability. Sales Growth: Respond to inbound queries, identify and qualify new leads, nurture existing accounts, and cross-sell products tailored to client needs. Technical Quoting: Prepare, send, and follow up on accurate quotes for scientific equipment, spare parts, and consumables. Cross-Functional Collaboration: Partner closely with field sales and logistics teams to coordinate orders and support overall business development goals. Requirements & Qualifications Education: Bachelor's degree in Biology, Life Sciences, or a related scientific field. Experience: 2+ years of experience in scientific customer service, internal sales, or a laboratory environment. Communication: Strong ability to explain complex scientific concepts clearly to diverse clients. Technical Skills: Proficiency in CRM systems (e.g., NetSuite, Microsoft Dynamics) and standard ERP software. Soft Skills: Problem-solving, time management, and organisational skills. Mindset: Energetic, goal-oriented, and resilient when handling conflict or rejections. Driver's License: A clean New Zealand driver's license is required. Health: Must be heathy and fit, as some lifting will be required from time to time. Employee Benefits Competitive base salary with a commission structure tied to sales targets. Great work environment offering a great work-life balance. Genuine opportunities for professional development and continuous scientific training. Clear career progression pathways within a rapidly growing company. #J-18808-Ljbffr