Guest Service Assistant - The Observatory Hotel Christchurch

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Guest Service Assistant - The Observatory Hotel Christchurch About the role Sarin Hotels is seeking a Guest Service Assistant to join the team at The Observatory Hotel Christchurch. This is a full-time position based in Christchurch Central Canterbury , where you will be at the heart of our guest experience. Working in front office and guest services, you will be instrumental in creating memorable stays for our guests whilst maintaining the highest standards of hospitality. This role offers the perfect opportunity to develop your career in the dynamic hospitality and tourism industry whilst being part of a professional, welcoming team. What you'll be doing Greeting guests upon arrival and departure with warmth and professionalism, ensuring they feel welcomed and valued Processing guest check-ins and check-outs efficiently and accurately, maintaining accurate records and information systems Responding promptly to guest inquiries and requests, providing helpful information about hotel facilities, local attractions and services Managing reservations and handling booking amendments as required Assisting with concierge services, including restaurant recommendations, event bookings and local area information Maintaining the front office area to the highest standards of cleanliness and organisation Handling guest complaints or concerns with empathy and professionalism, working towards satisfactory resolutions Collaborating with housekeeping, maintenance and other departments to ensure seamless guest experiences Contributing to administrative tasks including data entry, scheduling and communication with team members Supporting special events and food & beverage functions as required What we’re looking for Previous experience in guest services, front office or hospitality environments (or demonstrable customer service experience) Exceptional interpersonal and communication skills, with the ability to interact professionally with diverse guests Strong organisational abilities and attention to detail, particularly in managing information systems and reservations A genuine passion for delivering outstanding customer service and creating positive guest experiences Ability to remain calm, patient and solution-focused when managing challenging situations Flexibility and adaptability, with the ability to work collaboratively within a team Proficiency with computer systems and booking software (training will be provided if necessary) Professional appearance and a positive, can-do attitude Excellent time management skills and reliability Knowledge of Christchurch and its attractions would be advantageous What we offer At Sarin Hotels, we are committed to supporting the wellbeing and development of our team members. We provide a supportive working environment where your contributions are valued and recognised. Benefits include competitive remuneration, opportunities for professional development and career progression within our hospitality group, staff discounts on accommodation and dining, and a collaborative team culture that celebrates diversity and inclusion. We believe in fostering work-life balance and are committed to creating a workplace where all employees can thrive. About us Sarin Hotels is a respected hospitality group dedicated to providing exceptional guest experiences across our portfolio of premium hotels and accommodations. The Observatory Hotel Christchurch is a landmark property in the heart of Christchurch's central business district, known for its distinctive architecture and commitment to service excellence. We pride ourselves on our welcoming atmosphere, attention to detail and the professionalism of our team. Our mission is to create memorable stays for our guests whilst maintaining strong values of integrity, quality and genuine hospitality. We are an equal opportunities employer and encourage applications from all qualified candidates. #J-18808-Ljbffr