Customer Service Hub Coordinator

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. We are currently looking for Customer Service Hub Coordinators to join a busy healthcare Contact Centre team on an initial 3-month contract. This is a great opportunity for experienced customer service professionals who enjoy helping people and are confident managing enquiries via both email and phone. About the role Managing patient enquiries received through a central email mailbox Responding to enquiries promptly, professionally and accurately Making outbound calls to patients as required Providing clear and helpful information to patients Following up on enquiries and ensuring they are appropriately resolved Accurately recording information and updating systemsEscalating complex enquiries to the appropriate team We are looking for someone with: Previous experience in customer service, contact centre, administration or healthcare Excellent written and verbal communication skills Confidence communicating with customers or patients over the phone Strong email and computer skills Excellent attention to detail and accurate data-entry skills The ability to manage a busy inbox and prioritise competing enquiries Healthcare or patient-facing experience would be advantageous If you are a people-focused customer service professional with excellent communication skills and enjoy helping others, we would love to hear from you! #J-18808-Ljbffr