Enterprise Support Specialist

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. At Genesis,we’realways looking ahead - to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shapingwhat’snext, whetherit’sthroughcutting-edgetechnology, bold thinking, or everyday excellence. Ifyou’redriven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow. What you'll do We're looking for two Enterprise Support Specialists to join the team, with one permanent opportunity and one 12-month fixed-term opportunity. Based in either Auckland or Hamilton, these are excellent opportunities to broaden your commercial, customer and operational experience while supporting some of Genesis' largest business customers. Working alongside Sales, Pricing, Metering, Market, Switching and Customer Management teams,you'llgain exposure across the Enterprise business, build valuable relationships, and develop skills that will support your future career growth. Prepare tailored pricing and repricing proposals that support customer retention and acquisitionobjectives. Provide day-to-day support for Enterprise customers, managing enquiries, accountrequestsand portfolio updates across multiple channels. Coordinate customer transfers and work closely with internal teams to ensure a seamless customer experience. Support invoicing and account management activities, resolvingissuesandmaintainingbilling accuracy. Collaborate with Sales, Pricing, Metering, Market, Switching and Customer Management teams whileidentifyingopportunities to improve systems,processesand ways of working. What you’ll need: We'relooking for someone who enjoys working in a fast-paced environment, thrives on delivering great customer outcomes, and brings a proactive, solutions-focused approach to their work. You’llideally bring: Experience in customer service, account administration, billingadministrationor contract administration. Strong attention to detail and the ability to manage multiple priorities whilemaintainingaccuracy. Excellent communication and relationship-building skills, with confidence working across a broad range of stakeholders. A collaborative mindset and a willingness to contribute wherever needed to support team success. Resilience,adaptabilityanda growthmindset, with enthusiasm for learning and continuous improvement. Strong computer literacy and confidence working across multiple systems. How we'll help you thrive At Genesis, we know that every moment matters -it'snot just about the mahi today,it'salso all the other benefits that set you up for a thriving future. Some of our benefits include: Southern Cross medical insurance, plus life,traumaand income protectioninsurances. Electricity and gas discounts and an extra 20 Power Shout hours per year. Up to 4% match on KiwiSaver contributions or 3% with ourGenSaverallowance. Flexible working and leave options to support you to balance personal and professional needs. Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings. Career development opportunities and a supportive learning culture. We'reproud of our strong culture, which makes Genesisa great placeto work. Ensuring our people are safe at work and can be themselves iscrucial,this is reflected in our focus on safety and wellbeing. We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive. Ready to join us? Everyone's journey is different At Genesis, we understand that everyone has unique needs and experiences. We're committed to creating a recruitment process that is fair, accessible and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know. We're here to support you every step of the way. #J-18808-Ljbffr