Job Description
The Adviser Platform in New Zealand is seeking a Customer Success Manager to own the adviser experience from onboarding to ongoing value delivery. You will partner with product and ops to build scalable processes and, where relevant, steer AI-enabled support for routine queries while remaining the human in the loop for critical relationships. You will bring 3–5 years in customer success or onboarding within a SaaS environment, a track record of reducing churn and expanding revenue, and comfort #J-18808-Ljbffr
