Job Description
NTT DATA is seeking an experienced Managed Services (UC/CX) Engineer L3 to deliver proactive incident resolution and high-complexity ticket management for enterprise clients in a highly collaborative environment. You will leverage deep technical expertise in voice, video, and collaboration platforms, including Genesys Cloud and NICE CXone, to maintain SLA adherence, participate in change management, and mentor junior engineers. #J-18808-Ljbffr
