Guest Service Generalist

How You'll Shine The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. Responsibilities Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines. Housekeeping functions such as cleaning & maintaining guest accommodation Food & Beverage functions such as preparing and serving Food & Beverages Maintenance functions such as maintaining guest accommodation and common areas How You'll Be Rewarded Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include: Professional development funding Discounted hotel stays across Australia, Fiji, New Zealand Subsidised private health insurance (following successful probation completion) What You'll Bring Genuine passion for customer service Excellent communicator with strong interpersonal skills Enthusiastic, self-motivated and positive individual Immaculate presentation and professional grooming standards Ability to work a flexible roster, including weekends, evenings and school holiday period Current drivers licence (preferable) Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences. #J-18808-Ljbffr