Duty Manager

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Hapuku Lodge and Treehouses – Kaikoura, South Island We are seeking an experienced Duty Manager to join our team at Hāpuku Lodge and Treehouses in Kaikōura, Canterbury. This is a full-time position (minimum 30 hours /week) based at our unique hospitality venue, where you will manage the daily operational flow across all departments - with an F&B focus - ensuring guest experiences are seamless, consistent and memorable. Acting as the on-shift manager, you will be instrumental in maintaining the highest standards of guest service, effectively managing resources and delivering warm, genuine and personalised service, contributing to the unique hospitality offering that defines our luxury lodge. This role is for September 2026 to April 2027, however for the right candidate may develop into a permanent role. Your duties will include: To take responsibility for coordinating daily tasks to meet both guest needs and Lodge standards, working cohesively with Head of Departments and the wider Lodge team To oversee the smooth operation of all guest-facing areas (restaurant, bar, lounge and reception) To anticipate guest needs proactively, successfully handling complaints calmly, professionally and efficiently To act as Duty Manager under NZ licensing requirements to ensure compliance with Sale & Supply of Alcohol Act 2012 Lead shifts, daily team briefings, shift handovers and assign tasks to team with professionalism, confidence and efficiency Support team members during service and assist across operational areas as needed Monitor service flow, adjusting priorities and staffing to manage guest needs and maximise productivity Ensure systems, policies and procedures are followed consistently, maintaining accurate records Provide coaching, training and constructive feedback to guest-facing staff, demonstrating proper techniques and standards Uphold cleanliness, organisation and presentation standards across guest facing areas Promote lodge offerings, local experiences and regional knowledge confidently, identifying opportunities for growth Monitor stock levels and promptly communicating shortages Ensure daily cash & site security procedures are followed Lead emergency response on shift (acting Fire Warden), ensuring the safety of guests and staff Following Health & Safety guidelines & policies Ensure all equipment and work environments are well maintained, safe & operational Report any lost property, incidents, hazards or maintenance in a timely & accurate manner Uphold morale of the team and foster a positive, respectful and collaborative team culture What we're looking for Supervisory/management experience (minimum 1 year) A minimum of 3 years' hospitality experience, ideally in a fine dining restaurant or luxury hotel Strong communication skills with the ability to motivate and coach team members to foster a positive and supportive work environment High emotional intelligence and decision making skills Excellent organisation and time management skills Professional presentation standards Passion for showcasing our local region and delivering memorable guest experiences Ability to work efficiently under pressure whilst maintaining high standards during busy periods Flexibility to work a range of shifts, including weekends and public holidays Being a key part of a successful hospitality team with room for growth Managing the smooth flow of guest operations and creating memorable experiences Working with the best suppliers and activity providers in a must see destination Working in a team that values work-life balance; enjoying all the adventures Kaikoura and the region has to offer Good pay rates and a supportive work environment Staff perks, including discounted food and beverage About us Hāpuku Lodge and Treehouses is a luxurious hospitality destination located in the breathtaking Kaikōura region of Canterbury, New Zealand. We pride ourselves on delivering exceptional guest experiences through world-class dining, stunning accommodation, and authentic Kiwi hospitality. Our philosophy centres on celebrating local, protecting our environment and creating unforgettable moments for our guests. We are committed to sustainable practices, environmental stewardship, and building a workplace culture where our team members feel valued, supported, and inspired to deliver excellence every day. #J-18808-Ljbffr