PurePods Limited | Saturday-Wednesday (Thursday-Friday off)

PurePods Limited | Saturday–Wednesday (Thursday–Friday off) PurePods offers unique, off-grid accommodation experiences across New Zealand, designed for guests seeking something special. We’re a small, fast-moving team who care deeply about guest experience, strong partnerships, and doing things properly. We’re looking for a energetic Reservations & Operations Support Coordinator to join our team — someone with a genuine passion for travel and hospitality who enjoys being at the heart of the guest journey. About the role This role plays a key part in managing reservations and guest services, particularly over weekends when demand is highest. You’ll also provide operational and administrative support, helping keep things running smoothly behind the scenes. Because we’re a small team, this role offers real scope to grow. As the business evolves, there is opportunity to take on more responsibility and shape your career based on your strengths and interests. Working pattern Saturday to Wednesday Thursday and Friday off Participation in a rotating after-hours on-call escalation roster (shared across the team, supported by a call centre) Key responsibilities Reservations & Guest Services Running the full reservations process this includes processing bookings, amendments, and cancellations using a property management software Manage gift vouchers and refunds (within established frameworks) Coordinate with travel agents and maintain rate information Respond to guest enquiries and special requests Monitor and respond to guest reviews Assist with on-call escalations when rostered Operations Support Liaise with our call centre on escalated issues Support the Operations Manager with day-to-day operational tasks Help track and resolve recurring guest or operational issues Assist with process improvements and account management where required Finance Administration Support (entry-level) Enter and match supplier invoices in Xero Prepare payment runs for approval Export reports from NewBook and assist with filing and documentation After-hours on-call: Participation in a rotating after-hours on-call escalation roster. An on-call allowance is paid for each rostered week, in addition to payment for any time worked during after-hours escalations. About you Passionate about travel, hospitality, or tourism Customer-focused with strong communication skills Calm, organised, and able to handle multiple priorities Comfortable working weekends and in a guest-facing role Confident using systems and learning new software Detail-oriented and reliable with administrative tasks Looking for a role with room to growin a small team Able to work alone (unsupervised) as well as in teams Experience in hotel reservations, guest services, tourism is an advantage, but attitude and potential matter more than a perfect CV. Newbook and Xero proficiency an advantage. Why work at PurePods? Be part of a small, supportive team where your contribution matters Gain exposure across reservations, operations, and business support Real opportunity for role growth as the business evolves Unique product and passionate customer base Weekdays off while still working full-time If you’re excited by the idea of helping create memorable travel experiences and growing with a business that values initiative and accountability, we’d love to hear from you. #J-18808-Ljbffr