Customer Service Representative (Colorcote, Auckland)

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Customer Service Representative (Colorcote, Auckland) ColorCote® is growing — and we’re transforming how we deliver customer service. We’re looking for a proactive, relationship‑driven Customer Service Representative who thrives in a fast‑paced environment, enjoys improving processes, and builds trusted partnerships with customers. About the Role As a Customer Service Representative, you'll be the primary point of contact for a dedicated customer portfolio, owning the customer journey from order placement through to delivery. You'll work closely with sales, production, logistics, and supply chain teams to ensure outstanding service, fast issue resolution , and build long‑term customer partnerships. What You'll be doing Managing customer orders with accuracy, urgency, and care across the service lifecycle. Build close, trusted relationships where customers see you as a reliable partner. Communicating proactively on orders, production, and delivery updates. Improving and embedding new processes that support business transformation and better customer outcomes. Supporting claims, warranties, and credit processes. Collaborating with internal stakeholders to deliver excellent customer outcomes. Identify opportunities for continuous improvement, leveraging technology, including AI, to enhance efficiency and service delivery. What you’ll bring Experience in customer service, account management, or sales support. Ability to thrive in a high‑momentum, evolving environment. Strong planning, organisation, and communication skills. A solutions‑focused mindset and appetite for change and improvement. Demonstrated success in building strong, genuine customer relationships. High levels of ownership, accountability, and judgement. Proficient with CRM systems and Microsoft Office suite. Exposure to construction, building products, manufacturing, or industrial environments is helpful but not essential. Most importantly: Someone with a passion for creating a world class Customer Experience, who enjoys making improvements, shaping processes, and being part of a business that is actively transforming. Why ColorCote® Join a supportive, grounded team culture during an exciting growth period where your ideas matter, your initiative is valued, and you’ll help shape the future of our high-performance customer service model. You'll have the opportunity to develop your career and make a genuine impact on customer success while working within one of New Zealand's leading building products businesses. Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. #J-18808-Ljbffr