Client Services Administrator

Marshall Innovations - Tauranga, North Island Based in our Tauriko office, this is a full-time role (40-45 hours per week, Monday to Friday) ideal for an administration all-rounder who enjoys autonomy, responsibility, and variety. As a vital member of our team, your responsibilities will include: Providing outstanding, prompt customer service Answering phones and prioritising customer and third-party enquiries Supplying quotations Scheduling driver deliveries and other tasks as required Identifying efficiencies and suggesting improvements Weekly reporting back to the General Manager You’ll play an important part in keeping the office running smoothly by identifying efficiencies, improving processes, and supporting the overall administration and financial operations of the business. You're an administration superstar who is organised, resilient, and customer-focused. You're compassionate and enjoy helping people, but you're also confident enforcing policies and handling challenging conversations - including debt collection - when required. You’ll bring: Xero experience: preferred, as this is what's used for the business's day-to-day running Geographical knowledge: familiarity with the wider Bay of Plenty area is an advantage Tech-savvy: comfortable with technology, including email, Excel, and Word Detail and process-oriented: strong attention to detail and willingness to follow procedures Self-directed problem solver: able to troubleshoot and find solutions with minimal guidance Strong work ethic: demonstrated reliability and a strong customer-first attitude Great communicator: confident, friendly, and able to serve people from all walks of life Growth-oriented: an open mind to change and optimisation - no idea is a dumb idea Calm under pressure: adaptable and unflappable when juggling priorities NZ residency or a valid NZ work visa (required) #J-18808-Ljbffr