Automotive Service Advisor

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. EmployMe Solutions – Hamilton, North Island EmployMe Solutions , an automotive recruitment agency working with some of the industry’s top employers, is partnering with a busy, high-volume franchise dealership in Hamilton . This opportunity is no different from the rest of our portfolio. It’s a quality role with a respected employer who values professionalism, people skills, and pride in the job. Our client is recruitingfor an experienced Service Advisor to become the friendly, organised heartbeat of their service department. About the Role As the first point of contact for customers, you’ll play a vital role in shaping their service experience from start to finish. You’ll be the link between the workshop and the customer, ensuring clear communication, smooth workflows, and service that keeps people coming back. What You’ll Be Doing Welcoming customers and assisting them in a friendly, professional manner Booking service appointments and managing daily workshop flow Preparing accurate service estimates, quotes, and invoices Liaising between customers and technicians to ensure clarity and efficiency Providing updates and following up on completed work Delivering a service experience that consistently exceeds expectations Job Reference: 36088 What We’re Looking For Previous experience as a Service Advisor or within automotive customer service Strong organisational skills with the ability to multitask in a busy environment Excellent communication skills and a genuine customer-first attitude Solid computer skills and strong attention to detail A team player who enjoys problem-solving and thrives under pressure What’s On Offer Competitive salary Ongoing training and career development opportunities Supportive, friendly team culture Staff discounts and company benefits The chance to join a well-established, high-performing dealership with a strong reputation in Hamilton #J-18808-Ljbffr