Education Sector Enquiries Specialist

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. We are seeking an experienced service professional with specialised sector knowledge to serve as a key point of contact for complex enquiries, compliance guidance and operational triage. You will balance high-quality customer support with sound risk assessment and regulatory judgement. This is a 6 month contract role. Key Responsibilities Provide advice, guidance, and case triage for complex stakeholder enquiries. Interpret and apply legislative frameworks, standards, and compliance guidelines. Handle elevated, sensitive, or contentious enquiries with empathy and professionalism. Support risk assessment, quality assurance, and evidence-based decision-making. What You Bring Sector Knowledge: Experience in Early Childhood Education (ECE), early learning, or public sector regulation. Compliance & Support Experience: Background in contact centres, case management, licensing, auditing, or complaints handling. Core Skills: Strong communication, sound judgement, resilience, and a commitment to Te Tiriti o Waitangi principles. About the Role We are seeking an experienced service professional with specialised sector knowledge to serve as a key point of contact for complex enquiries, compliance guidance and operational triage. You will balance high-quality customer support with sound risk assessment and regulatory judgement. This is a 6 month contract role. Key Responsibilities Provide advice, guidance, and case triage for complex stakeholder enquiries. Interpret and apply legislative frameworks, standards, and compliance guidelines. Handle elevated, sensitive, or contentious enquiries with empathy and professionalism. Support risk assessment, quality assurance, and evidence-based decision-making. What You Bring Sector Knowledge: Experience in Early Childhood Education (ECE), early learning, or public sector regulation. Compliance & Support Experience: Background in contact centres, case management, licensing, auditing, or complaints handling. Core Skills: Strong communication, sound judgement, resilience, and a commitment to Te Tiriti o Waitangi principles. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr