Night Manager - Sherwood Queenstown

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand and experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you. Role Overview Sherwood Queenstown is a sustainability-led, boutique hotel set on the hillside overlooking Lake Wakatipu and the Remarkables. Blending rustic charm with modern comfort, Sherwood offers a unique retreat focused on wellness, creativity, and community. Reporting to the Front Office Manager, the Night Manager acts as the manager of the hotel overnight in the absence of the General Manager, Front Office Manager and Hotel Manager, anticipating and meeting guest needs, overseeing the night audit process, and maintaining hotel security and established service standards through the night shift. You'll supervise the Night Team, resolve guest requests with warmth and urgency, and help protect the seamless experience Sherwood is known for around the clock. This is a rare opportunity to be part of something special, taking genuine ownership of the hotel during the night shift. This is a full-time, permanent role with a minimum guaranteed hours of 40 per week. Key Responsibilities Act as manager of the hotel overnight, anticipating and attending to guest needs and desires as they occur Check guests in and out efficiently, and process daily guest transactions and accounts accurately Complete the night audit process thoroughly, ensuring accommodation, food, beverage and miscellaneous revenue is properly posted and any discrepancies are identified Ensure the hotel is secured overnight in line with established procedures Supervise the Night Auditor, Night Porters and other non-managerial staff on shift Liaise with Housekeeping, Reservations and Maintenance to ensure rooms are properly prepared for arriving guests, and communicate guest requests through to resolution What You'll Bring An NZQF Diploma, or a minimum of 3 years' relevant experience in a hotel Front Office or night audit role. Strong working knowledge of hotel systems, night audit processes and cashiering procedures Excellent guest service skills, with the ability to respond to comments and complaints with tact and care Sound judgement and the confidence to manage the hotel independently overnight Strong attention to detail and a commitment to accuracy Availability to work night shifts, including weekends and public holidays How You Work Daymaker ethos, no one's too big for the small things Hands-on and non-hierarchical, leads from the front Resilient and solutions-focused, stays calm, moves fast Growth mindset, learns, shares, and levels up others Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers. 50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar Seasonal perks at Thredbo Rapid career growth across our hotel and entertainment network Paid parental leave; community and volunteering opportunities Staff meals provided on shift Uniform provided Daily barista coffee on site Quarterly team awards recognising outstanding contribution Free yoga and sauna access on site We welcome applicants from all backgrounds and review applications as they come in, don't wait! We can't wait to see the places your career will go with EVT. #J-18808-Ljbffr