Front of House Office Coordinator

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. This is a varied, hands-on position combining hotel reception, office administration, accounts support, event coordination and systems support. You'll work with the owner and wider team as we introduce Mews PMS and POS, while helping keep reception and guest services running smoothly. Experience with these systems is useful, but the right attitude and willingness to learn are more important. Key responsibilities Welcome guests and provide friendly, professional customer service Manage guest check-ins and check-outs Handle reservations, enquiries and booking modifications Respond to phone calls, emails and online enquiries Resolve guest concerns professionally and elevate issues when required Carry out general office administration and record keeping Assist with accounts receivable and follow up outstanding customer accounts Assist with invoice processing, reconciliations and data entry Assist with conference and event coordination Assist with the implementation and day-to-day use of Mews PMS and POS About you Previous experience in administration, reception, hospitality or customer service Strong computer literacy and confidence learning new systems Experience using Microsoft Office and cloud-based software Excellent written and verbal communication skills Strong organisational and time-management abilities Friendly, professional and confident when interacting with guests Well organised, with good attention to detail Comfortable managing several priorities in a busy environment Proactive and willing to follow tasks through Reliable, adaptable and willing to pitch in where needed About us Comfort Hotel Flames is an established hotel, restaurant, bar, café, conference and events venue located in Onerahi, Whangārei. We are entering an exciting period of modernisation, including the implementation of a new Property Management System (PMS) and Point of Sale (POS) platform, Mews. A varied role with genuine variety and responsibility The opportunity to contribute to useful technology and process improvements Exposure to modern hospitality systems and practical AI tools A supportive team environment Ongoing learning and professional development opportunities The chance to help shape the future of an established hospitality business #J-18808-Ljbffr