Customer Experience Officer - Turangi

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Every day brings new opportunities when you are part of our team at Taupō District Council. Our diverse organisation is recognised for its vibrant energy, optimism for the future, ambition to act boldly and willingness to do things differently to secure the best result. We take a balanced and community-focused approach that allows us to strive with consideration on behalf of our district. We are motivated by ensuring we are a district of connected communities who thrive and embrace opportunities and hold this greater purpose in mind in all that we do. We are looking for a part time customer experience professional to join our supportive, versatile Tūrangi team. In this frontline position you will be the first point of in-person contact for our community and visitors providing them with comprehensive, objective, and accurate information regarding what makes our district such a special place to live, work and play. Most of the time you will be based at our hub in the heart of Tūrangi town center, but from time to time you'll also jump in to help at our other sites across the district (in Mangakino and Taupō). This role offers great work life balance, working a rostered 23 1/2 hours per week (including 3 1/2 hours on a Saturday morning). You will need to be customer-focused with a friendly and professional approach and be able to work well under pressure. We are looking for someone who takes pride in their exceptional customer service skills and can relate well to others. You'll share our dedication to and passion for the district and be focused on continuous improvement for the communities we serve. To succeed in this position, you'll be: Happy to work Saturdays (9.45am - 1.15pm) - but with the benefit of finishing early enough to make the most of everything our region has to offer for the rest of the weekend! Committed to exceeding customer expectations A reliable team player A great listener and verbal communicator Able to multitask Flexible and adaptable to change Our people have worked across diverse sectors, locations and in challenging environments. They are accomplished and capable, and at every level driven by curiosity to learn more - about the council, its impact, and their own potential. Your career aspirations will be encouraged with the support to progress or pivot, whether you're early in your career or an expert. You'll receive exposure to new ideas, skills, people and teams within a strengths-based environment enabling you to be the best version of yourself at work. Our spaces are filled with warmth and welcoming conversation. We care for each other, collaborate closely, and lead with empathy - for our colleagues and for our community. We encourage our people to find the flexibility within their role to do more of what matters to them in and out of work. When you join us, you'll enjoy a rewarding work-life balance full of opportunities to thrive. We enable this through: Strong focus on wellness - discounted gym membership and health insurance and wellbeing initiatives to support your mental, physical, and financial wellbeing Assistance with ongoing professional development - we offer access to learning opportunities that will help take your knowledge, skills and experience to new heights Generous leave entitlements! Does this sound like you? Do you have the right skills, willingness to learn, passion for providing outstanding customer experiences and desire to make a difference in your community? CLOSING DATE: 6 September 2026 or when the vacancy is filled. #J-18808-Ljbffr