Support Engineer - Level 2

What is the role

Monday - Friday 40 hour working week.

Based on site in Lincoln and working within the education sector, the Support Engineer L2 provides advanced technical support while bridging the gap between service delivery and systems engineering teams. The role is responsible for resolving complex technical issues, supporting infrastructure projects, and maintaining stable, secure, and high-performing IT systems to ensure excellent user experience. This role also requires the accurate completion of daily timesheets, with a strong attention to detail.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Please note that this is a general description.

Desirable:

• Degree in IT or related field, or equivalent hands-on experience
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program - Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday - Projects and Training opportunities