General Manager

Reporting to the founders, the General Manager will take overall responsibility for the operating performance of Weka Online. You will translate the company's strategy into a clear annual operating plan, establish strong accountability across the business and ensure that teams work together to deliver successful outcomes for customers, partners and shareholders.

This is not a purely strategic or corporate role. You will be comfortable moving between high-level business decisions and the practical detail required to improve sales execution, project delivery, customer adoption, team performance and profitability.

Leading the day-to-day operation of Weka Online

Owning the annual operating plan, budget, forecasts and financial performance

Creating clear priorities, accountabilities and performance measures across the business

Leading and developing managers across sales, implementation, customer success, support and other functions

Improving the customer journey from initial opportunity through implementation, adoption, support, retention and expansion

Strengthening implementation performance, including delivery timeframes, project margins, quality and customer outcomes

Building a scalable and commercially effective partner-channel model

Improving sales forecasting, pipeline management and conversion performance

Establishing an effective weekly and monthly operating rhythm

Working with product and technical leaders to balance customer needs, commercial priorities and platform scalability

Senior leadership experience in a growing B2B technology or software-enabled business

Experience leading managers across multiple functions

Strong commercial and financial capability, including budgeting, forecasting, margin management and P&L responsibility

A successful record of improving operating performance

Experience managing a combination of recurring software revenue and implementation or professional-services revenue

A strong understanding of customer implementation, adoption, retention and expansion

Experience working with channel, referral or implementation partners

The ability to improve systems and processes without creating unnecessary bureaucracy

Sound judgement when balancing customer requirements, product scalability and commercial outcomes

Strong communication, decision-making and people-leadership skills

Weka Online develops eCommerce technology for wholesale, distribution and manufacturing businesses, connecting online commerce with ERP and business-management systems. Our customers and partners operate across New Zealand, Australia and the United States.